Cancellation Policies
We know plans can change! With our Flexible Cancellation Policy, you can reschedule or get a full refund (your choice!) up to 24 hours before your booked activity time. Need to cancel day-of? No worries. Just contact us before your schedule adventure time and we can apply a gift card credit for future use. (Separate cancellation policies apply for large group reservations. Please see below.)
We get it. life happens and you may have to cancel. We want you to book with confidence!
General Admission Cancellation Policy
** Free Cancellation and Rescheduling 24 Hours in Advance **
If you cancel at least 24 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. If your reservation date is more than 24 hours away, you can:
– Choose to reschedule the booking to a future date (contact us to move), or
– Choose gift card compensation to book at a later date (can be done through customer portal or by contacting us), or
– Receive a full monetary refund back to the original payment method (contact us for refund)
If you cancel at least 24 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. If your reservation date is more than 24 hours away, you can:
– Choose to reschedule the booking to a future date (contact us to move), or
– Choose gift card compensation to book at a later date (can be done through customer portal or by contacting us), or
– Receive a full monetary refund back to the original payment method (contact us for refund)
** Cancellations Less Than 24 Hours in Advance **
Cancellations made less than 24 hours to adventure time (but before start time) will receive a gift card compensation. No shows and cancellations made at or after start time are not eligible for refund or gift card compensation.
to access your customer portal:
Step 1
Go to your original Grand Vue Adventures Confirmation or Reminder Email to find your reservation’s Client Terminal and click the orange box that says “Manage Reservation.” Note your 4-digit pin, navigate to the bottom section of your Client Terminal called “Need More Control”, click “Go to Full Terminal”, and enter your pin number.
Step 2
On the bottom right of your Client Terminal click the button “Cancel Reservation” to begin the process.
Step 3
Note the reason for cancelling in the box and submit by clicking “Confirm Cancel”
Step 4
You will be automatically emailed a Digital Gift Card. Click the link in the email to see your gift card value and code.
Step 5
Start a New Reservation online at grandvueadventures.com and apply your unique code at checkout.
Party & Group Cancellation Policy
Party & Group Cancellation Policy
** Free Cancellation and Rescheduling 48 Hours in Advance **
If you cancel at least 48 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. You must call to receive a refund.
** Cancellations Less Than 48 Hours in Advance **
Cancellations made less than 48 hours to adventure time are not eligible for refund or gift card compensation.
If you cancel at least 48 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. You must call to receive a refund.
** Cancellations Less Than 48 Hours in Advance **
Cancellations made less than 48 hours to adventure time are not eligible for refund or gift card compensation.
