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At Grand Vue Adventures, we strive to provide excellent customer service and we work hard to prepare for your visit with us. Please understand that, as a reservations-based business, we schedule staff based on advanced bookings. As such, our Cancellation Policy balances the needs of both our customers and our staff, allowing for reasonable advanced planning for the business as well as flexibility for guests who may need to reschedule an adventure for a future date.
Please review our cancellation policies in full prior to booking.
Guests who cancel a reservation 7 or more days in advance may:
Reschedule the reservation for a future date
Receive a full-value gift card that can be applied to a future visit, OR
Receive a full monetary refund.
Guests who cancel a reservation less than 7 days in advance may:
Contact Grand Vue Adventures to reschedule or receive a full-value gift card for use on a future date.
Adjustments to your reservation must be completed at least 48 hours in advance of your scheduled tour/adventure start time.
NO monetary refunds are provided for cancellations made less than 7 days in advance of a booked tour/adventure.
*Groups of 20+ are subject to our separate Group Cancellation Policy, delivered when working directly with our Sales Manager.
Late Arrivals & No-Shows
Guests who arrive late(after their reserved check-in time) or fail to show at the time of their reservation will NOT be issued refunds. Rescheduling will be accommodated day-of for late arrivals only if space permits and only with management approval. No Shows will not be eligible for refunds, rescheduling, or future credits.
Weather Discontinuations & Cancellations
We operate rain or shine. Guests are permitted to call 48 hours or more in advance of their reservation date and request gift card compensation or move their reservation to a different date in the event of an unfavorable forecast. Within 48 hours of your adventure/reservation start time, all reservations are considered FINAL.
In the event Grand Vue Adventures must close due to inclement weather, the following accommodations will be provided:
Guests actively on the Basecamp Adventures or Zipline Tours at time of closure:
A prorated credit(based on time remaining for your ticket type) will be applied in the ticketing system for your future use.
Guests who have not yet arrived:
A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR guests preferring a full monetary refund can submit a request.