When booking, you attest that all members in your party meet the Participant Requirements for the ticket types booked. No refunds will be issued in the event a guest arrives and does not meet the requirements as outlined.
All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation, you are required to notify us 72 hours prior to your scheduled tour start time. Reservations are considered final 72 hours prior to your scheduled tour start time and are not eligible for a refund or rescheduling.
Guests who cancel a reservation 72 hours or more in advance of your original booking date may:
Our tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Manager on Duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by us, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.
In the event Grand Vue Adventures must close due to inclement weather, the following accommodations will be provided: