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Cancellation Policies

At Grand Vue Adventures, we strive to provide excellent customer service and we work hard to prepare for your visit with us. Please understand that, as a reservations-based business, we schedule staff based on advanced bookings. As such, our Cancellation Policy balances the needs of both our customers and our staff, allowing for reasonable advanced planning for the business as well as flexibility for guests who may need to reschedule an adventure for a future date. 

Please review our cancellation policies in full prior to booking.

Cancellation Policy

Free Cancellation and Rescheduling 24 Hours in Advance: 

For a full refund, you must cancel at least 24 hours before the experience’s start date/time.

If you cancel less than 24 hours before the experience’s start date/time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start date/time will not be accepted.

If your reservation date is more than 24 hours away, you can:
Choose to reschedule* the reservation to a future date, OR
Receive a full monetary refund back to the original payment method.

To cancel or reschedule, please contact our team at 304-407-3373 or by email at reservations@grandvueadventures.com

Additional Policies: 
*Guests who reschedule their reservations to a future date will not be eligible for a monetary refund.

Monetary refunds and complimentary rescheduling are not provided for same-day cancellations or no-shows.

Group Reservations (booked with staff and eligible for Group Discounts) follow separate Cancellation & Refund Policies detailed in the Group Confirmation.

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Late Arrivals & No-Shows

Guests who arrive late (after their reserved check-in time) or fail to show at the time of their reservation will NOT be issued refunds. Rescheduling will be accommodated day-of for late arrivals only if space permits and only with management approval. No Shows will not be eligible for refunds, rescheduling, or future credits.

Weather Discontinuations & Cancellations

We operate rain or shine and our regular cancellation policy remains in effect. Within 24 hours of your adventure/reservation start time, all reservations are considered FINAL. 

In the event Grand Vue Adventures must close due to inclement weather, the following accommodations will be provided:

Guests actively on course at time of closure:
A prorated credit (based on time remaining for your ticket type) will be applied in the ticketing system for your future use.

Guests who have not yet arrived:
A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR guests preferring a full monetary refund can submit a request.